Associate Vice President – Quality

Job Title: AVP – Quality

Role: Associate Vice President – Quality

Department: Quality Control & Assurance

Employment Type: Full-time, Permanent

Experience Range: 18–25 years

Salary Range (INR): ₹35,00,000 – ₹50,00,000 per annum (based on experience, plant size, and strategic exposure)

Education: B.E. / B.Tech in Ceramic, Mechanical, or Industrial Engineering; M.Tech or MBA (Operations/Quality) preferred

Manufacturing Location: [Kolkata, West Bengal]

Role Category: Strategic Quality Leadership, Systems Management, Regulatory & Global Standards Compliance

Industry Type: Sanitaryware / Ceramics / Building Materials / Industrial Manufacturing

Job Summary:

The AVP – Quality is a senior leadership role responsible for driving quality excellence across multiple plants or units, ensuring products meet global standards, regulatory requirements, and customer expectations. This role involves overseeing quality strategy, systems implementation, risk mitigation, customer satisfaction, and continuous improvement initiatives across the value chain.

Key Responsibilities:

Develop and implement a comprehensive quality strategy aligned with business and operational goals.

Lead and standardize quality systems (QMS) across multiple manufacturing units.

Ensure compliance with BIS, ISO 9001, ISO 14001, ISO 45001, and any other applicable national/international standards.

Guide cross-functional quality governance, including product development, process control, and supplier quality.

Lead customer complaint resolution frameworks and ensure recurring issue elimination through systemic CAPA.

Oversee third-party audits, regulatory inspections, and plant certifications.

Build and manage a team of QA/QC leaders; mentor and assess plant quality heads.

Implement and review KPI dashboards for quality metrics – rejection rate, customer complaints, cost of poor quality, etc.

Foster a zero-defect culture through training, audits, and capability building.

Evaluate and deploy automation or digital quality tools, including SPC, digital inspection systems, and ERP integration.

Collaborate with R&D and Product Development for design validation and new product quality frameworks.

Required Skills & Competencies:

In-depth expertise in ceramic/sanitaryware processes – casting, glazing, firing, finishing.

Strong knowledge of quality systems, certifications, and regulatory standards.

Proven leadership in multi-location quality operations, audit handling, and crisis management.

Mastery in problem-solving techniques – Six Sigma, 8D, DMAIC, FMEA, RCA.

Proficiency in quality data analytics, ERP/QMS systems, and performance benchmarking.

Strong strategic thinking, leadership, and cross-functional collaboration skills.

Preferred Skills:

Certified Six Sigma Black Belt / Master Black Belt.

Experience in export quality, global certifications, or working with multinational teams.

Familiarity with digital quality dashboards, IoT for quality, or AI-driven defect prediction systems.

Key Performance Indicators (KPIs):

Customer Complaint Index: Reduction in external complaints and response turnaround.

Rejection Rate: Year-over-year reduction in internal and external rejections.

Cost of Poor Quality (COPQ): Decrease in warranty claims, scrap, and rework.

Audit Success Rate: % compliance in external and internal audits with zero major NCs.

QMS Implementation Rate: Adoption of standards and best practices across all sites.