Coordinator – Patient Services

Job Title: Coordinator – Patient Services

Industry Type: Hospital / Healthcare Industry

Department: Patient Services / Front Office / Customer Care

Role Category: Allied Health – Patient Coordination & Support

Working Location: [Jaipur, Rajasthan)

Employment Type: Full-time / Shift-based

Experience Range: 1 to 5 Years (Experience in hospital front office, helpdesk, or customer care preferred)

Salary Range (INR): ₹2,00,000 – ₹4,50,000 per annum (based on experience, hospital type, and shift duties)

🎓 Education:

Bachelor’s Degree in Hospital Administration / Nursing / Allied Health / Social Work / Public Health (Mandatory)

Diploma in Patient Care Services / Front Office / Healthcare Management (Preferred)

🔧 Key Responsibilities:

Coordinate patient admissions, discharges, and transfers in line with hospital protocols

Greet, guide, and assist patients and families through the care journey

Act as a communication link between clinical departments and the patient/family

Ensure smooth coordination for diagnostics, doctor consultations, procedures, and surgeries

Track and manage patient feedback, grievances, and resolution follow-ups

Support scheduling, appointment handling, and managing service counters or helpdesks

Maintain accurate records in the Hospital Information System (HIS)

Provide basic information about hospital services, tariffs, insurance coverage, and payment processes

Ensure that patient experience standards are upheld consistently

Escalate critical or unresolved issues to the Patient Advocate or Services Manager

🛠️ Key Skills:

Patient Handling & Service Coordination

Communication & Interpersonal Skills

Time & Workflow Management

Empathy, Courtesy & Patience

Front Office Operations

HIS / CRM Software Proficiency

Complaint Registration & Escalation

Multilingual Skills (Preferred)

Attention to Detail & Follow-Up

Basic Knowledge of Hospital Services & Billing