Concierge Agent

Job Title: Concierge Agent

Department: Concierge / Guest Services

Role Category: Frontline Guest Interaction

Employment Type: Full-Time, Permanent

Location: Mumbai, India

Industry Type: Hotel / Resort / Luxury Hospitality

Experience Range:

1 to 3 years in front office, guest services, or concierge operations

(Freshers with strong communication & hospitality training may also apply)

Salary Range (INR):

₹2,40,000 – ₹4,20,000 per annum

(Includes fixed pay + service charge + incentives)

Role Overview:

The Concierge Agent serves as a personal assistant and local expert for hotel guests, providing assistance with travel, reservations, entertainment, directions, and special requests. The role is pivotal in elevating the guest experience with personalized and knowledgeable service.

Key Responsibilities:

Greet guests warmly and assist with inquiries or special requests

Provide recommendations and reservations for dining, shows, transport, and tours

Maintain updated knowledge of local attractions, restaurants, and events

Coordinate guest deliveries, mail, transportation, and amenities

Handle VIP guests with a high level of discretion and service quality

Maintain accurate records of guest preferences and requests

Collaborate with front office and bell desk for seamless guest movement

Uphold hotel standards in grooming, communication, and professionalism

Educational Qualifications:

Diploma / Degree in Hospitality Management, Travel & Tourism, or equivalent

Fluency in English; other languages (e.g., French, Arabic, Japanese) a plus

Skills Type:

Excellent verbal & written communication

Strong local area knowledge

Customer-first attitude & service orientation

Problem-solving & resourcefulness

Time management and multitasking

Professional grooming & demeanor

Use of hotel software (PMS) and reservation platforms

Preferred Industry Background:

4-star or 5-star Hotels / Luxury Resorts

Airlines or Cruise Lines (Guest Services)

Travel & Tourism Agencies / Concierge Services